Mobile Foxtel is Changing – FAQ

From 29 June 2015, we’re closing the mobile site - mobiletv.telstra.com - but you can still watch Mobile Foxtel via the updated Android or iOS app.

This change may affect you, so why not update your device and download the app so you can continue to access Mobile Foxtel from Telstra.

Update your device, view our available devices and plans, or see us in-store and we’ll help get you connected.

Frequently asked questions

Q1. What’s happening to Mobile Foxtel from 29 June 2015?

Currently, you can watch Mobile Foxtel from the mobile site - mobiletv.telstra.com - and the Android or iOS app. From 29 June 2015, we’re closing the mobile site and you’ll only be able to watch Mobile Foxtel via the updated Android or iOS app.

Q2. Why are we making this change?

With the increase in smartphone use we’re closing the mobile site in order to focus on the Android and iOS Mobile Foxtel apps.

Q3. What devices are compatible with Mobile Foxtel after the mobile site closes?

- Android handsets and tablets running Operating System Version 2.3.6 and above
- iPhones running Operating System Version 6.0 and above
- iPads running Operating System Version 5.1 and above

Updating your device may incur data charges. We recommend you download any updates while connected to Wi-Fi.

Q4. How will I be informed about this change?

If we think you’ll be affected by the closure of the mobile site, we’ll notify you via SMS.

Q5. I want to continue watching Mobile Foxtel after the mobile site closes. What do I need to do?

After 29 June 2015 you will need a compatible device and the updated Android or iOS app installed to continue watching Mobile Foxtel. You’ll need a Google account or Apple ID to download the app. If you don’t have one, you can create a new one from Google Play or iTunes.

iTunes App Store
Google Play

Once you’ve created an account you can manually open the store, search for ‘Mobile Foxtel’ and install the app.

Q6. Is the Mobile Foxtel app free to download?

Yes, the app is free to download on Google Play and iTunes, however data charges may apply. We recommend you download while connected to Wi-Fi.

Q7. Should I use the Mobile Foxtel app on my Wi-Fi connection or my mobile 3G/4G network?

When using the app, you must be using our 3G/4G mobile network, however, use of the app is unmetered, so it doesn’t impact your data allowance. The app doesn’t work when your device is connected to a Wi-Fi network.

Q8. I don’t have a compatible Android or iOS device to use the Mobile Foxtel app and don’t want to change my device. What should I do?

There’s no action you need to take. Bills produced from 31 May 2015 won’t include any charges for Mobile Foxtel but you can still continue watching until we cancel your subscription for you on 29 June 2015.

More questions or need help? Visit http://telstra.com.au/mfoxtelaccess. If you have an older device, you may wish to visit the site from a computer for a better display.